Frequently Asked Questions

Products

Is natural cosmetics suitable for sensitive skin?

Yes, often it is suitable, especially when the formulas are minimalist and well-balanced.

Can natural cosmetics be used daily?

Yes, it is designed precisely for everyday use.

How long does it take to see results?

Typically: 2 to 4 weeks

Should I change all the products at once?

No. It's best for the change to be gradual.

Can a cleansing gel dry out the skin?

Yes, if it contains aggressive ingredients or an inappropriate pH.

How many times a day should a cleansing gel be used?

Typically: twice a day – morning and evening, but for very dry skin, it is recommended only in the evening.

Is the cleansing gel suitable for very dry skin?

Yes, if it contains hydrating and soothing ingredients and has a gentle formula.

Should face wash lather a lot?

No. More lather does not mean better cleaning.

Can a cream restore the skin barrier?

Yes, if it contains suitable ingredients and is used consistently.

How long does it take for the skin barrier to recover?

Typically: 2 to 6 weeks

Is the same cream suitable year-round?

Not always. In winter, a richer cream is often necessary.

Should I change my cream often?

No. It's better to use a stable product for several weeks.

How many products are needed for a sensitive skin routine?

Typically: 3–4 products are sufficient

Should I use a serum?

Not necessarily. The basics are:

-cleansing
-cream
-protection

Can sensitive skin use active ingredients?

Yes, but gradually and carefully.

How long should I use a routine for?

Minimum: 4–6 weeks

Delivery and Orders

How can I place an order?

You can order in three ways:

Directly through the e-shop: www.bodly.eu

How much is delivery?

Free shipping over €49.00

How long does delivery take?

Orders placed before 3:00 PM on a business day are processed the same day.
Orders placed after 3:00 PM or on a non-business day are processed on the next business day.
The usual delivery time is 1 to 2 business days.

Can I return a purchased product?

Yes, you have the right to withdraw from the purchase and return the product within 14 days from the date of its receipt, without stating a reason and without penalty.

What is your return policy?

You must inform the seller of your decision.
The product must be sent back within 14 days of the cancellation notification.
Important: The product must be in its original condition. If it has been used in a way other than intended, or is damaged, the merchant may refuse a full refund.

How will I know my order has been successfully placed?

After completing your order on the website, you will receive an automatic confirmation at the email address you provided. In case of a problem with availability or delivery details, a representative will contact you within 10 days.

Is BODLY.EU responsible for courier delays?

The shop is not responsible for delays caused by issues beyond its control, such as technical malfunctions at the courier company, adverse weather conditions, or force majeure circumstances.

Payment

What are the payment methods?

Cash on Delivery: Payment upon receipt (in cash or by card to the courier).
Online with a bank card: Via a secure encrypted protocol during the order process.

Is it safe to pay by card on the website?

Yes. All details (card number, validity) are sent directly to the bank via an encrypted connection. BODLY.EU does not have access to this data and does not store it.

How can I use a discount code?

If you have a personal code, you can enter it when finalizing your order. Discount codes cannot be exchanged for cash.

Is VAT included in the product prices?

Yes, all prices listed on the website are final and include all applicable taxes and fees (VAT), unless otherwise explicitly stated.